At Meintour Je, we are committed to empowering your journey—helping you learn, certify, and relocate with confidence. Your satisfaction and success are at the heart of our mission. Please read our refund policy carefully to understand how we handle payments and refunds.

1. General Policy

Meintour Je offers digital products and services, including online courses, certification preparation, and relocation assistance. Due to the nature of these offerings, we maintain a structured refund policy to ensure fairness for all users.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

For Learning & Certification Programs:

• Full Refund: Available within 3 days of purchase if:

§  You have not accessed more than 10% of the course content.

§  You have not downloaded any course materials or received certification support.

• Partial Refund: Available within 7 days of purchase, subject to:

§  Deduction of administrative and platform fees (typically 20% of the total course fee).

§  Review of user activity on the platform.

• No Refund: After 7 days from purchase or after course completion/certificate issuance, whichever is earlier.

For Relocation Services:

• Initial Assessment Fees: Non-refundable once the assessment process has started.
• Service Bundles (e.g., visa processing, job matching):

• 50% refund if the request is made within 10 days of payment and before any official document submission or processing begins.
• No refund once relocation services (e.g., visa application, job coordination, document verification) have commenced.

3. Refund Process

To request a refund, please email meintourje@gmail.com with:

• Your registered name and email
• Order or transaction ID
• Reason for refund request

Our support team will respond within 5 business days and initiate eligible refunds within 7–10 business days to the original payment method.

 

4. Special Circumstances

We may consider exceptions to this policy under documented extenuating circumstances (e.g., medical emergencies), solely at Meintour Je’s discretion.

5. Policy Changes

Meintour Je reserves the right to amend this policy at any time. Updates will be posted on our website, and continued use of our platform implies acceptance of any changes.